Cancellation and Refund

We understand that sometimes plans change and you may need to cancel or modify your order. If you wish to do so, please contact us as soon as possible at Admin@Suzoi.com or call us at +91-8112-269-030.

If you cancel your order before it has been shipped, we will issue a full refund to your original payment method within 5 business days.

If you cancel your order after it has been shipped, you will be responsible for the return shipping costs and a 10% restocking fee. We will process your refund within 5 business days of receiving the returned items in their original condition.

Please note that some items are not eligible for cancellation or return, such as personalized or custom-made products, gift cards, or clearance items. These items will be clearly marked on the product page and in your order confirmation email.

We appreciate your understanding and cooperation. Thank you for choosing Suzoi!